The best rating was given through a customer satisfaction survey to Best Western Premier Agung Resort Ubud. For the survey, the only Best Western in Bali was awarded the title. The Best Score of Guest Satisfaction Survey was 2018 in Asia
The survey was conducted through Medalia, which is one of the media used by Best Western for tourists to provide an assessment of the hotels they have visited.
General Manager of Agung’s Best Western Premier Resort in Ubud, Alit Martini explained, Medalia conducts data processing every month to determine the top 10 at the Asian level.
“This is also a reference for services so that hotel property can better improve its services”The review is very important to sell the hotel and to achieve this the existence of the team is very important to realize and implement hotel property values in terms of service,” explained Alit Martini, Friday, 11 January 2019.
BW Premier Agung Resort Ubud’s best achievements beat 109 hotel property competitors in Indonesia, Thailand, Malaysia, Vietnam, the Philippines, Laos, Myanmar, Pakistan, Bangladesh, India and China. in Indonesia there are 5 competitors included in the assessment including BW Premier Solo Baru, BW Panbil Batam and BW Plus Makassar Beach.
according to Alit Martini, assessment qualifications are seen from the level of customer satisfaction related to the cleanliness of rooms, bathrooms, balconies including equipment in rooms such as TV sets, showers to restaurants and swimming pools. Staff service to guests is the main note if there are complaints from guests staying.
The results of the GSS Threshold Program assessment issued at the end of October 2018 announced that BW Premier Agung Resort Ubud scored 69.9 percent or ranked first.
“This first rank proves that BW Premier Agung Resort Ubud hotel has been recognized as a hotel with a high level of guest satisfaction,” Alit Martini said.
besides, guest satisfaction spread on social media is also one of the barometers for tourists to choose accommodation. Regarding the objectivity of the assessment, Alit Martini explained, Medalia checks the accounts that enter and gives an assessment ..